1. Issue definition

Our first step is to define what the issues and challenges are.

A face-to-face meeting allows us to take notes of the thoughts of everyone involved into account and gather needs and demands from each stakeholder. We listen to what everyone has to say during this process without bringing our preconceived notions to the meeting.

Common issues we deal with at this stage:

• Business outcomes and services available don't work as they should
• Issues are not addressed with impact on revenue.
• Customers paying much money to ISP and do not get any customer service.
• Network equipment issues
• Internet Issues
• Phone System
• Wifi connectivity
• CRM Integration
• Data Backup
• Hardware replacement (end Lifecycle)

2. Brainstorm session

Once we know the real issue, we work on solutions available on the market that could suit the client's needs.

Based on steps one and two, we create an implementation plan to put the solution into practice. We design a project management framework including tasks, goals, timeframe, budget and expectations for the solution we want to achieve. .

3. Implementation plan

Based on steps one and two, we create an implementation plan to put the solution into practice.
We design a project management framework including tasks, goals, timeframe, budget and expectations for the solution we want to achieve.

4. Problem-solving strategy

Based on the implementation plan, we engage in a problem-solving technique identified in the brainstorm session and introduce a testing phase.

After that, we would be seeking feedback from our technical team to make sure the option we chose is the most viable. We also would include any changes during the implementation plan and how we would monitor the compliance and success.